Cynthia Buttenklepper’s orders are shipped Monday through Friday, between 10:00 am and 5:00 pm. As each order is unique, shipping costs will depend on the size, weight and destination of your items.
If you live in Mexico City, your order will be delivered by a private company within a week after placing your order, we’ll send you the delivery info via email. For the rest of Mexico and World wide shipping, you’ll receive your tracking number within a week of placing your order via email.
For leather & pre order products: we ship them up to 20 working days after the order is placed.
WE DON’T SHIP-DELIVER ORDERS ON WEEKENDS.
If you have any questions regarding your order please email us at firstname.lastname@example.org
*WE DO NOT ACCEPT RETURNS*
You can exchange an item if it was damaged, the wrong size or if you’re not pleased with it, you can change it for another available one or keep it as a store credit to use later on.
WE DO NOT ACCEPT EXCHANGES ON FACEMASKS
You have 10 calendar days from the moment you received your order to notify us. Please email us with all the details at email@example.com
(If the piece is exchanged because you didn’t liked it or it didn’t fit you’ll have to assume the shipping costs, if it’s because it was faulty, we’ll assume them.)